Complaint informationTell us what happened. It takes about 2 minutes.1What is your complaint about?*Choose the topic that fits best. You don't need to know our internal categories.2What happened?*A sentence or two is enough. You can add where or when it happened if you know.Do not include your PIN, password, one-time code or full card number.Specific details(optional)Fill these in if they apply to your complaint.Account number (if known)Helps locate your records faster. Leave blank if unsure.Card type (if known)Select card typeAfPay Debit Cards (Instant & Personalized)MasterCard All in OneMasterCard DebitMasterCard Hajj & UmrahVISA GOLD Debit CardVISA GOLD Prepaid CardSpecify the card type related to this complaint.Last four digits of cardEnter only the last four digits of your card.Branch location (If happened at or involves a branch)Select a branchLoading...Continue without selecting a branchApproximate Date Amount involved4Contact information*Full name *Please enter your full name.How can we contact you? *Phone callEmailEmail address *Enter a valid email address.5Supporting documentsIf available, attach documents related to your complaint.Add filePDF or image (JPG, PNG) — up to 5 MB and 3 filesPrivacy policy
